Specifications include, but are not limited to: 1. Issue driver’s licenses and identification cards; process motor vehicle titles, boat, snow machine and motor vehicle registrations; and conduct knowledge and non-commercial road skills tests. 2. Maintain a store front and have regularly scheduled business days and hours during which services under this contract are available to the public. Business hours must be between 7 a.m. and 7 p.m. Office must be open a minimum of 20 hours, three days per week, and a minimum two hours each day open. Changes to business days and/or hours may be made no more than once every three months and must be approved in advance and in writing by DMV. Office closure is permitted a total of three weeks per year but no more than two consecutive weeks, and only one week between May 1 and August 31. One day closures are counted as part of the three-week total. Office closures in excess of three weeks will result in a prorated reduction of contract amount to the Contractor. 3. Adhere to the Appendix J – Contract Agent (Attachment 1). The terms of this appendix may be modified periodically during the term of the contract to reflect necessary changes in DMV policy, procedures, or legal requirements. 4. Sign and adhere to the Security Clearance Agreement (Attachment 2). 5. Comply with Alaska laws, regulations, and DMV’s Standard Operating Procedures (SOP) manual, as well as any revisions to the manual, that govern document processing under this Contract. Establish procedures to ensure that employees comply with the laws, regulations, and SOP manual, as well as any revisions to the manual, that govern document processing under this Contract. In performing services under this Contract, the Contractor must comply with all federal, state, and local statutes, ordinances, regulations, and codes relating to the conduct of business and the operation of business premises, including the Americans with Disabilities Act. 6. Assure that, before employees conduct DMV business, they have signed a Security Clearance Agreement, have received a unique logon and password, and are trained by either DMV or a representative approved by DMV to conduct training. Traveling expenses for training shall be the responsibility of the Contractor. 7. Be responsible for all costs of participation in the program including the cost of office space, office equipment, software upgrades required by DMV, utilities, insurance, installation expenses, repairs, computer system and support, desktop printer and supplies, copy paper, and on-going telecommunications charges. DMV shall provide the Contractor with specific equipment necessary to conduct DMV transactions (Attachment One, item II.B.2). The reference equipment is property of the State of Alaska and therefore shall not be used for anything other than what is specified in this contract. Misuse of equipment or downloading files from the Internet is cause for immediate termination of the contract. 8. Be responsible for any and all losses or shortages in the proceeds and fees to be collected and for all of its costs of doing business including, without limitation, credit card fees, costs of collection of checks received without sufficient funds, other bad debts, taxes, and operating expenses. 9. Maintain appropriate security to prevent theft, loss, or destruction of accountable documents and equipment provided by DMV. 10. Transfer funds collected on behalf of DMV per the Appendix J (Attachment One, item II.D) 11. Have adequate bandwidth connection to the Internet to support accessing DMV application, SOP manual, and email. 12. Pay any and all costs incurred by the State of Alaska in enforcing the terms of this Contract including, but not limited to, full reasonable attorney's fees, court costs, pre-judgment and post-judgment interest at the highest rate allowed by law under AS 45.45.010.
