Specifications include, but are not limited to: The successful bidder shall: 1. Issue driver’s licenses, identification cards, commercial driver licenses, vehicle and boat registrations, vehicle and boat titles, vehicle plates, snow machine decals, commercial vehicle services, and road test examinations. 2. Maintain a store front and have regularly scheduled business days and hours during which services under this contract are available to the public. Business hours must be between 7 a.m. and 7 p.m. Office must be open a minimum of 20 hours, three days per week, and a minimum two hours each day open. Changes to business days and/or hours may be made no more than once every three months and must be approved, in advance, by DMV. Office closure is permitted a total of three weeks per year but no more than two consecutive weeks, and only one week between May 1 and August 31. One day closures are counted as part of the three week total. Office closures in excess of three weeks will result in a prorated reduction of contract amount to the contractor. 3. Sign and adhere to the Contract Agent Participation Agreement (Attachment 1). The terms of this agreement may be modified, and agreed by both parties, periodically during the term of the contract to reflect necessary changes in DMV policy, procedures, or legal requirements. 4. Sign and adhere to the Security Clearance Agreement (Attachment 2). 5. Comply with Alaska laws, regulations, and DMV’s Standard Operating Procedures (SOP) manual, as well as any revisions to the manual, that govern document processing under this contract. Establish procedures to ensure that employees comply with the laws, regulations, and SOP manual, as well as any revisions to the manual, that govern document processing under this contract. In performing services under this contract, the contractor must comply with all federal, state, and local statutes, ordinances, regulations, and codes relating to the conduct of business and the operation of business premises, including the Americans with Disabilities Act. 6. The successful bidder must assure that, before employees conduct DMV business, they have signed a Security Clearance Agreement, have received a unique logon and password, and are trained by either DMV or a representative approved by DMV to conduct training. Traveling expenses for training shall be the responsibility of the contractor. 7. Be responsible for all costs of participation in the program including the cost of office space, office equipment, software upgrades required by DMV, utilities, insurance, installation expenses, repairs, computer system and support, desktop printer and supplies, copy paper, and on-going telecommunications charges. DMV will provide the contractor with specific equipment necessary to conduct DMV transactions (see Attachment 1, Responsibilities of DMV, B. Administration, item2). The referenced equipment is property of the State of Alaska and therefore shall not be used for anything other than what is specified in the contract. Misuse of DMV equipment or downloading files from the Internet to DMV supplied computer(s), shall result in the immediate cancellation of the awarded contract.
