1.1 Required Service. Provide technical support and help desk for approximately 30 to 45 computer users running Windows XP and Windows 10, including routine maintenance for all computers and services, network equipment, network storage, Microsoft server software, etc.; provide preventative maintenance and routine checkups for the Borough’s equipment. 1.2 IT Service provider will need to support all hardware and software applications of the Borough that are genuine, fully and properly licensed, and vendor supported, to include desktops, laptops, PC peripherals, printers, scanners, physical servers, virtualized servers, storage arrays, and operating systems. 1.3 Email. Provide and maintain the Borough’s email server, including anti-spam software. 1.4 IT Service provider must be a Microsoft Partner. 1.5 Schedule. Provide remote network administration and phone support for users Monday through Friday, 8:00 a.m. to 5:00 p.m. Provide 24-7 automated monitoring of all servers, backups, patch levels, networks, and core infrastructure equipment, including but not limited to drives and hardware, firewalls, security, disk space and utilities processor, utilization, backups, software maintenance, services (email, etc.), memory, and antivirus. 1.6 Repairs. Provide for same-day response time. 1.7 Vendor management. Serve as point of contact for IT vendors for covered services and work order requests to include ordering necessary equipment and computers as requested. 1.8 Fees. Preferred flat fee-based for general service and access to remote support. The maximum acceptable base fee is $3,000.00 per month.
