Specifications include, but are not limited to: A. Methods of acquiring a pet license shall be online, by mail and on-site within specific City facilities utilizing designated City employees and locations, and if bidder has established facilities, or a partner organization. B. Verification of compliance with State Laws and Yuma City Codes relating to pets, and vaccination requirements. C. Collection of pet licensing fees per the City’s fee structure submitted on the Bonfire BidTable. D. Bidder shall provide commonly accepted payment methods such as credit card payments or electric transfers and issue a receipt or proof of payment for fees collected. E. No additional mandatory fees, such as convenience fee, payment, or transaction fee, may be charged to pet owners; any such fees should be billed to the City in the Bidders pricing proposal. F. Bidder must issue and deliver the pet license tags, to include replacement tags, with a unique identifier for each pet for record keeping purposes. G. Tag must be sent or delivered within 10 days of issuing a pet license. H. Customer service support must be available during the City of Yuma business hours 7am to 5pm. I. Methods of availability for pet owners shall be through online chat, email, or telephone. J. Bidder shall notify pet owners of license renewal and compliance issues at least 45 days prior to license renewal deadline or date of which the pet will no longer be in compliance.
