Specifications include, but are not limited to: 4.1. Graphic Design, Support, and Maintenance Contractor shall perform and/or provide the following services. Contractor shall work with COR, or designee to perform services and complete projects to SDCDA satisfaction. 4.1.1. Provide creative and graphic design services in all formats, including but not limited to print, digital, website, social media, and mobile application. 4.1.2. Deliver professional, high-quality design, layout, typesetting, and proofing for all work products required. 4.1.3. Design creative and engaging content, including infographics, to be used on social media channels, mobile applications, website, and other areas to meet the expressed goals per task order in a timely and costeffective manner, as requested and approved by SDCDA. 4.1.4. Create marketing and outreach materials using a variety of methods including, but not limited to, illustration, photography, and web-based graphic projects. 4.1.5. Develop graphic materials and layouts for internet web pages, interactive media, social media, and multimedia projects. 4.1.6. Deliver all materials to SDCDA within the timeframe defined in an agreed upon timeline. 4.1.7. Provide rushed turnaround time as requested. 4.1.8. Provide a final print file (high-resolution) and low-resolution website file (PDF) including photos collected for the publications. 4.1.9. Maintenance and support services to include but not be limited to re-design, edits and updates. 4.2. Website Design, Hosting, Development, Support and Maintenance Contractor shall perform and/or provide the following services. Contractor shall work with COR, or designee to perform services and complete projects to SDCDA satisfaction. 4.2.1. Utilize current trends in website development in both the public and private sector to provide a website architecture that is accessible, easy to use, and engaging to the visitor. 4.2.2. Provide a best-in-class search engine and/or navigation for information accessibility, searchability, and optimization. 4.2.3. Provide capabilities for multilingual translations of full sites. 4.2.4. Enable updating the websites on an as-needed basis by facilitating content creation and editing in a userfriendly content management system interface. 4.2.5. Incorporate multimedia imagery in the website design including high-definition photography and video. 4.2.6. Web design shall include custom development, programming, coding, updating, maintenance, and support for all pages 4.2.7. Provide website customization and hosting, search engine optimization (SEO), web application development, web-software set up and backend management. 4.2.8. Provide motion graphics, web hosting and cPanel setup and maintenance, UI and UX design, and website customization, maintenance and support in content management software (CMS), including but not limited to Joomla, Wordpress, Drupal, Magento, and Zencart. 4.2.9. Utilize a mature and trusted programing language, leveraging structured and secure methodologies to develop and program modules according to best practices and deliver a complete and a finished product that is acceptable to SDCDA. 4.2.10. Be responsible for hosting sites, including all modules with a reputable and good standing service provider, with an up time equal or exceeding 99.9%. 4.2.11. Maintenance and Support. Provide full scope maintenance and support services to include, but not be limited to: 4.2.11.1. Schedule routine maintenance and important updates to backend software, including CMS, plugins, and themes, during off hours 4.2.11.2. Backup of website on a daily basis, or as requested by COR. 4.2.11.3. Recovery of website files from backups, as needed. 4.2.11.4. Uptime monitoring, maintain a level equal to or exceeding 99.9% 4.2.11.5. Regular, full security scans and malware removal. 4.2.11.6. Update text, images, and troubleshooting. 4.2.11.7. Monitor logs and keep certificate files up to date. 4.2.11.8. Help Desk services and support. 4.2.11.9. Any website support requested. 4.3. Web/Mobile Application Design, Development, Support and Maintenance Contractor shall perform and/or provide the following services. Contractor shall work with COR, or designee to perform services and complete projects to SDCDA satisfaction. 4.3.1. Design and develop custom web and mobile applications, including but not limited to Facebook Aps and Social Media API development. 4.3.2. Applications shall be formatted for all platforms, including but not limited to iOS, iPhone, Android, hybrid, and iPad and Android tablets. 4.3.3. Provide capabilities for multilingual translations of full applications. 4.3.4. Enable updating the applications on an as-needed basis by facilitating content creation and editing in a userfriendly content management system interface. 4.3.5. Maintenance and support: Provide full scope maintenance and support services to include, but not be limited to: 4.3.5.1. Perform trouble shooting and updates. 4.3.5.2. Provide app updates to ensure new device/OS compatibility. 4.3.5.3. Resolve and address security/compliance issues 4.3.5.4. All-around mobile app security monitoring and diagnostics of configuration errors. 4.3.5.5. Vulnerability assessment and documentation. 4.3.5.6. Security code audit and code review. 4.3.5.7. Penetration and security testing. 4.3.5.8. Mitigation of uncovered vulnerabilities with hotfixes or urgent app updates. 4.3.5.9. Diagnostics of compliance with guidelines and industry-specific standards. 4.3.5.10. Perform other maintenance and support services as needed. 4.4. Other digital and multi-media services as requested by SDCDA.
