1. The Department of State Hospitals – Metropolitan (DSH-M) is seeking a qualified company to provide Commissary Services to DSH-M patients pursuant to Welfare and Institution Code (WIC) Section 4314 and Government Code (GC) Section 11013, and in accordance with Exhibit A – Scope of Work (SOW) (Attachment 14 – Sample Agreement) of this Request for Proposal (RFP), including but not limited to: a. Establishes policies and procedures which enhance the food service operation and ensures compliance with applicable laws and regulations. b. Provides quality commissary service options for all DSH-M patients in a professional manner. c. Establishes and maintains control over all aspects of the commissary service operation. d. Analyzes and develops operational plan to meet all requirements contained within the Scope of Work. e. Works closely with the DSH-M Contract Manager, or designee, to deal swiftly and effectively with any issues that arise. f. When suitable, and no significant decline in sales or increase in costs to Contractor shall be incurred, Contractor shall work closely with DSH-M Contract Manager, or designee, and Nutrition Services staff to assess current and future food related needs to incorporate the facilities Healthy Nutrition Guidelines, planning and implementing strategies to meet those needs within the first twelve (12) months of service. g. Contractor shall provide all necessary materials, supplies, tools, equipment, transportation, licenses, permits, insurance, personnel and any other items necessary to provide Commissary Services for DSH-M.
