Specifications include, but are not limited to: Services include custom data reporting, daily report production, and performance analytics to support the performance and compliance mandates in Economic Support and Self-Sufficiency by leveraging CalSAWS and other related system extracts. The package of reports, data, and outputs provided through this contract are focused on the metrics and outcomes for SFHSA’s ESSS programs administering benefits and services to clients. 1. Provide HSA with an enhanced eligibility caseload management tool for staff to view their workload in a comprehensive detailed (case level) and summary format. This tool is to inform staff of how to prioritize their cases and what and when to take actions. and when to take actions to take to disposition eligibility, such as but not limited to total CalFresh pending applications, CalFresh pending under 30 days, CalFresh pending over 30 days, Inter-County Transfer cases, expedited services, Medi-Cal application pending between 40-45 days, Medi-Cal pending over 45 days, total Medi-Cal pending apps, CalSAWS tasks, and pending verifications. 2. Work closely with the HSA Programs and IT to develop and customize an eligibility caseload tool/reports to facilitate HSA’s achievement of desired outcomes. 3. Validate the report as they are initially created and prior to full implementation when modifications or changes are made, and when data discrepancies are detected on the tool/report. 4. Provide SFHSA with a description of each report that includes a definition of the various data points to provide background and information to anyone new to the tool. 5. Issue reports daily in a secured email format to agreed-upon list of Eligibility workers supervisors and managers that provide information on intake pending applications, intake processing, continuing eligibility, continuing processing, daily EDBC alerts, and a rollup dashboard of these reports for management and executive team to see in an aggregate format. This is to assist HSA to better serve clients and effectively run program operations...
