Specifications include, but are not limited to: Firms interested in providing Family Education Services. Contractor shall operate a Family Education Services program to provide countywide family education about Serious Mental Illness (SMI), Serious Emotional Disturbance (SED) and/or Substance Use Conditions to families and friends of persons with SMI/SED and/or Substance Use Conditions. Family and friend involvement are a critical component of recovery. This program shall provide education and support that is built around goals and tools to help family members and friends understand, cope with, and respond to issues that arise due to mental illness, and shall promote the natural supports of family and friends’ encouragement on recovery and resiliency. The program shall provide a series of educational classes presented by staff and/or family members using an established family education curriculum to provide education and support for persons who have relatives or close friends with behavioral health issues.