Specifications include, but are not limited to: Direct service contractors shall be responsible for, but not limited to, the following: 1. Community education to the public on Medicare, long-term care planning, private health and long-term care insurance, managed care, and related health care coverage plans. 2. Counseling and informal advocacy with respect to Medicare, long-term care planning, private health and long-term care insurance, managed care, and related health care coverage plans. 3. Referral services for legal representation or legal advocacy that includes establishing and maintaining a formal system of coordination and referral from counseling services. It shall not include the filing of lawsuits against private insurers or managed health care plans. 4. Educational services supporting long-term care education activities aimed at the general public, employers, employee groups, senior organizations, and other groups expressing interest in long-term care planning issues.
