This RFP is designed to select qualified vendors to deliver IT managed services, ensuring high performance, data security, and compliance with regulatory standards. 4. City Locations, Departments, Device Overview • City Locations and Departments: o City Hall: Administrative offices and primary operations center. o Police Department: Law enforcement and public safety. o Fire Department: Emergency response and fire services (3 fire stations). o Animal Control: Services related to animal management and safety. o Public Works: Infrastructure, maintenance, and city services. o Water Treatment Plant: Water management and treatment systems. o Wastewater Plant: Wastewater management and treatment systems. o Municipal Parks: Several parks throughout the city that require infrastructure support. • Point in Time Device Overview: o Desktops/Laptops: 119 Windows devices. o Servers: 22 servers (mix of Hyper-V, Avigilon NVR’s and Azure environments). o Networking Devices: Ubiquiti Wi-Fi access points and controller, Palo Alto firewalls, and switches, which are a mix of Aruba, Cisco, and others. o Cameras and Access Control Systems: City-wide integrated systems. • Applications and Subscriptions o Microsoft Office 365: The City is running Microsoft Office 365 with the majority of users on G3 and G1 licenses. o Security: The City utilizes Microsoft Multi-Factor Authentication (MFA) and Intune for device management. o Police Systems: The Police Department uses Records Managment System(s) and other public safety related systems but does not operate a 911 Call Center. They also use Axon for body camera and in-car footage, with no onsite storage required. o Financial System: The City’s financial system is hosted by Tyler Technologies. o Phone System: The City uses Go To Connect for its phone system. o Power Backup: City Hall, Police Department, Water Treatment, and Waste Water Plant are equipped with automatic backup generators that power the IT infrastructure. Some other locations have manual backup generators. The remaining locations do not have backup generators and only host client-side devices with no servers or infrastructure.
