Specifications include, but are not limited to: • General provision of services using industry best practices including, de-escalation, trauma informed care, etc. • Staffing and supervision twenty-four (24) hours a day, seven (7) days a week, 365 days during the year (24/7) • Resident management o Intake and assessment o Case management including benefits advocacy and assistance o Onsite activities with resident input and coordination, including support groups, social events and activities that support physical and/or mental well being ▪ Support Groups ▪ Social Events ▪ Organized Classes and Activities ▪ Referrals and connection with services o Wellness checks o Referrals and coordination of services o Implementation of Good neighbor Policy, Pet Plan and Agreement, and any other agreement that facilitates the client success o Exit planning and after-care services o For Dignity Village: Work in tandem with the full-time mental health clinician on-site who is managed by Alameda Family Services and tasked with the delivery of clinical groups, one-on-one therapy, and referral and resource connection o For Emergency Supportive Housing: Savings plan development and management • Housing navigation/housing focused case management and housing readiness preparation • Meal service – selecting a provider and distributing two meals per day on site • Property management, Security and Janitorial – on site, along the exterior perimeters in the immediate neighborhood within at least a two block radius. • Collaboration with City and County services and social service partners in the City of Alameda throughout the County of Alameda • Transportation support and management as necessary • Managing data collection with monthly reporting to the City.
