Specifications include, but are not limited to: i. Contracted Proposer shall assume overall responsibility for pick-up of soiled items (including, but not limited to, linen and surgical attire), launder and clean such items, and deliver the clean items up to six (6) days a week, or as mutually agreed upon, to ARMC’s facilities, located at: • Arrowhead Regional Medical Center Campus, 400 North Pepper Avenue Colton, CA 92324 • Fontana Family Health Center, 16888 Baseline Avenue, Fontana, CA 92336 • McKee Family Health Center, 2372 N. Sterling, San Bernardino, CA 92404 • Westside Family Health Center, 850 E. Foothill Boulevard, Rialto, CA 92376 • Redlands Family Health Center, 800 E. Lugonia Suite F, Redlands, CA 92374 ii. Contracted Proposer shall assume overall responsibility of laundered items from ARMC, which includes: providing laundry six (6) days a week, holidays included. Delivery of clean laundry shall be no later than 9 am or a mutually agreed upon time. iii. Contracted Proposer shall pick up soiled items at ARMC’s loading dock (laundry collection and distribution location) as designated by ARMC or other designated locations, at times mutually agreed upon by both parties. Soiled linen will be contained in closed bags for pick up. Soiled laundry will be placed into closed containers and delivered to specific locations. iv. Contracted Proposer shall clean each cart after it has been used to transport soiled linen/laundry. v. Service must include rental laundry/linen. vi. All linen must be processed in compliance with Title 22 California Code of Regulations, Centers for Medicare & Medicaid Services (CMS) and Healthcare Facilities Accreditation Program (HFAP) regulations. vii. Contracted Proposer to provide a web-based laundry/linen management program, to allow the County to submit order requests and track usage; develop methods that facilitate the correct exchange of Linen/Laundry between parties that minimize misdirect or lost items. viii. Contracted Proposer must provide active leadership in a cost-effective process for the laundering items by participating in continuous education for the performance of Linen/Laundry services. ix. Proposer shall comply with all applicable Federal, State, and local laws, codes, regulations, and the Textile Rental Services Association (TRSA). x. For each year of the Agreement, Proposer shall maintain and replace up to 100% of ARMC standard scrub inventory to par level. If on the Agreement’s date ARMC has exceeded the 100% inventory replacement level, ARMC shall compensate the Proposer for any replacements over the 100% of mutually agreed upon levels. Proposer shall notify ARMC when it has reached the 100% inventory levels. xi. Contracted Proposer will be required to perform a complete inventory of all linen and wearing apparel including scrubs two times per year. All variances greater than 5% will need further review and explanation from the contracted Proposer. xii. Contracted Proposer will establish a credit system when rental items are damaged and unable to launder. xiii. Contracted Proposer will provide specialty gowns, including, but not limited to, orange gowns for inmate patients, pediatric gown for children, and yellow gowns for fall risk patients at par levels. xiv. Clean linen returned to ARMC should be folded, stacked, tagged, and packaged in a manner that ensures minimum wrinkling. xv. Contracted Proposer shall have an item recovery system to search for misplaced patient items in the linen, and if retrieved, returned to ARMC within 72 hours. xvi. In the event the operations of the Proposer’s primary laundry service is involuntarily interrupted or are delayed or postponed, Proposer shall take whatever measures deemed appropriate to obtain linen services for ARMC, including, but not limited to contracting with another laundry service for the needed services at no additional cost to ARMC. xvii. In the event of an external disaster that could isolate ARMC from normal deliveries, the contracted Proposer must be able to provide emergency deliveries of linen and medical apparel to cover a 72 hour period. Contracted Proposer shall provide copies of delivery tickets denoting the daily delivery count by item. A copy must be attached to the contracted Proposer’s invoice for payment. xviii. Contracted Proposer shall maintain accreditation from the Healthcare Laundry Accreditation Council (HLAC) and maintain TRSA’s Hygienically Clean Healthcare Certification. xix. Contracted Proposer shall add scanner or tracker mechanism for linen.
