The FLSS shall provide, monthly an average of 120 incarcerated service units,15-hours of training/workshops and up to 25-hours of administrative work i.e. documenting services provided, data reporting, and other personnel requirements (totaling 160-hours of services average per month, per each institution). All service units must be documented and reported to FOPS /SH monthly. Partial hour service units are authorized and can be cumulative for the month provided and shall be documented and reported accordingly. When service provided does not fall under one of the areas named below, FOPS will IFB Page 20 of 131 TBB IFB Number C5611985-D, Rebid 1 California Department of Corrections and Rehabilitation (CDCR) Exhibit A Scope of Work Page 3 of 20 determine what assistance qualifies to be counted for service units. A service unit is defined as the delivery of one unit of incarcerated services/assistance which is equivalent to one-hour of time expended addressing a specific incarcerated person’s problem with another incarcerated person and/or their families in one of (but not limited to) the following areas: 1. Reduce the incarcerated person’s anxiety associated with family problems (identify type of problem) through counseling, facilitation, and providing referrals. 2. Facilitate or provide counseling, reentry, employment, or educational services for the incarcerated, Family service referrals, facilitation, and liaison services. 3. Increase direct communication between the incarcerated and his/her family by encouraging phone contact and letter writing...