1. Denials Management: Reduce denial rates and avoidable write-offs and improve denial recoveries using industry leading practices. 2. Patient Access: Optimize Real Time Eligibility (RTE) through operational realignment, redesign registration work queues, standardize registration and eligibility across the enterprise and develop training/educational content. 3. Patient Estimates & Point of Service (POS) Collections: Expedite collection of patient liabilities and improve POS collections through the development and roll-out of standard protocols. 4. Patient Financial Services: a. Discharged Not Fully Billed (DNFB)/Unbilled Days: Improve DNFB/Unbilled Days metric. b. Billed Accounts Receivable (A/R) Management: Improve management of Accounts Receivables and accelerate revenue from aged accounts on active A/R. 5. Patient Financial Experience: Evaluate current workflows and technology and provide recommendations to enhance the patient financial experience and improve POS collections. 6. Prior Authorization: Standardize and streamline prior authorization workflows and protocols and develop training content. 7. Revenue Integrity: Conduct charge capture review and launch project to improve charge capture in key clinical areas including, but not limited to, Perioperative Services, Invasive Cardiology, Interventional Radiology, Emergency Department, Radiation Oncology, Labor and Delivery, and Infusion Therapy.
