Specifications include, but are not limited to: The City’s General Plan projections show significant growth in future business, employment, household, and population. In preparation and planning for the delivery of responsive customer service for both existing and future residents, the City seeks to retain administrative and financial control over animal services. The inclusion of animal services as a City function, reflects the City’s commitment to provide a high level of service to the community, in addition to other existing public safety and community services. The City looks forward to working with a contract partner that will provide a high level of customer service, transparent operations that meet or exceed industry best practices, and engage in collaborative future planning efforts. The City recognizes the complexity of issues related to animal care and control and requests proposals from organizations that will articulate their ability to meet the wide range of inter-related, and sometimes, competing objectives and challenges. More so, the City expects organizations to be objective and transparent in their self-assessment and to identify and describe areas of need and improvement. The City is interested in responses to challenging topics, such as the difficulty in maintaining an open admission shelter while maintaining effective kennel population management and rigorous behavior review protocols prior to euthanasia. The City remains committed to ongoing learning and collaboration, to achieve the best level of care for animals and level of service for residents. This care and service will be reported and tracked through identified performance metrics.
