Specifications include, but are not limited to: The core scope of work for both the TEAM and CHANGES Programs consists of providing three (3) types of service (the program components) for consumers who do not speak, write, or read English fluently, i.e., LEP consumers. The three project components are LEP consumer-focused: 1) Outreach services 2) Education services 3) Case Assistance - needs assistance and dispute resolution services. Services will be provided to LEP consumers in the language of their choice, and with cultural sensitivity, through a statewide network of Community Based Organizations (CBOs). Service may also include deaf and disabled consumers who use American Sign Language or have mental or physical impairments that may hinder their ability to speak, read, or write English.
