1. Project Description The City of La Mirada is requesting proposals to redesign its current website, (www.cityoflamirada.org). The City would like to keep the current URL address to forward to an updated URL of www.lamirada.gov. Presently, the website is hosted by an outside company and is maintained using an online CMS. The City is seeking to update the website to enhance the user experience, simplify content management, and provide improved citizen-centric information and customer service to the community, while meeting high standards for design quality and visual appeal. At a minimum, the new website must be developed with a responsive design that will adjust to all devices. Further, the site must be easily maintained without requiring HTML knowledge. The new website will have the depth of functionality that will enable the City’s staff to streamline processes and provide the best user experience for our citizens, more specifically described in Section B.1. In addition, the vendor should have a team of experts who have in-depth experience working with local government and will equip our staff with the training, resources, and tools to do their jobs quickly and efficiently, both during implementation and after system launch. The City also seeks a vendor that has the capability of integrating additional features and functionality that may be identified in the future. The City would like the vendor to provide secure, cloud-based hosting services and 24/7/365 support. 2. Goals There are four primary goals of the website redesign. 1. Provide web visitors with an informative, consistent, unified and easy to use website that is up-to-date, interactive, and accessible to all users including residents, businesses and visitors. 2. Enable non-technical City employees to easily update and manage information on the website in a timely and efficient manner. 3. Utilize technologies and tools specifically relevant to the needs and capabilities of a City website like the City of La Mirada. 4. The redesigned website should be able to grow and expand without needing to undertake a costly and time-consuming future redesign. 1. Website Redesign & Content Management System Minimum functional requirements must include: Engagement & Communication • News & Announcements - Post news releases or updates dynamically to relevant pages based on category. • Alerts & Notifications - Display alerts prominently on website with notifications sent via email and text messaging to subscribers. • Calendar - Update/publish calendars for departments/categories with a main calendar to display all events. • E-Notifications - Electronic subscription, scheduled notifications for email and SMS. • Request Tracking - Citizens can submit requests with automated workflow to correct individual/department with exportable statistics and reports. • Sharing Capability - Links to share content via email and social media on every page. Document Management • Agenda Management - Upload existing, create new, categorize, approve and manage agendas. • Archival of Recurring Documents - Store agendas, minutes, newsletters and other documents. • Document Storage - Upload/download capability for files up to 1GB, back-end ability to search within published and unpublished documents. • Online Forms - Create unlimited customizable forms, track and export results. • Image Repository - Store images in a central location on website. • Rotating Photos/Banners - Slideshow capabilities. Information & Navigation • Search engine - Built-in, user-friendly search engine to aid users in finding the information they are looking for. • Frequently Asked Questions - Ability to categorize FAQs by department or page. • Directories for Departments - Ability to allow citizens to search for information about City departments and contact information. • Activities - Create classes, display class schedules, limit the number of persons that can sign up per class, and email those who have registered for specific classes. • Facility Management - Listings with maps, filtered search, and reservation capability 4. Continuing Services The City anticipates an on-going partnership with the chosen vendor after launch of the system, which shall include: Technical Support & Services • Technical Support – The vendor shall provide U.S.-based, live technical support, including emergency support after business hours. Technical support shall be available through multiple communication channels, including phone, email, and chat. Self-service training (video tutorials, documents, or webpages) shall be available for City staff to access at any time. • Maintenance – The vendor shall continually work to enhance and update the systems. This should include, at a minimum, development, testing, backups, and regularly scheduled fixes, patches, and other enhancements. Hosting & Security • 99.9% uptime (outside of scheduled maintenance) guaranteed by Service Level Agreement. • U.S.-based, tier II data center with 24/7/365 system monitoring. • Automated software updates and security patches and high-performance SAN with N+2 reliability. • Minimum bandwidth of 22 Gb/s. • Disaster recovery process with a recovery time objective no greater than eight hours and recovery point objective no greater than 24 hours. • Geographically redundant backups. • DDoS mitigation with DDoS advanced security coverage options.
