2. Scope of Work 2.1 The Library requires Service Providers to: 2.1.1 Extend premium support for Cisco routers. 2.1.2 Extend licensing and subscriptions for Palo Alto firewalls. 2.1.3 Provide support for an total term of three (3) year. 3. General Requirements Contractor shall: 3.1.1 Service Provider must provide a valid SPIN at the time the bid is submitted and the SPIN must be included in the response documentation. 3.1.2 Service Providers must have a current FCC Red Light Display System Status of Green. 3.1.3 Service Providers must demonstrate a minimum of 10 years of experience in K-12 education or city/county government markets. 3.1.4 Service Providers must demonstrate a minimum of 5 years of E-Rate Category 2 Internal Connections experience. 3.1.5 Service Providers must reference a minimum of (3) similar sized projects where E-Rate Category 2 Internal Connections funds must have been used on at least (2) of these projects. Please include contact name, contact email, contact phone number, total project dollar amount, project completion time, and a brief description of the project. 3.1.6 Service Providers must hold a valid and current manufacturers certification or equivalent for other manufacturers proposed. A copy of the certificate must be included in the proposal. 3.1.7 Service Providers must have Certified Network Resources. Service Providers may be required by the San Diego County Library to provide proof certification. 3.1.8 The San Diego County Library may elect either the Billed Entity Reimbursement or Service Provider method of invoicing.
