a. The response time to complete the translation services shall not exceed 7 to 14 days, unless an exception is requested by the vendor and approved by LWDA. b. The translation services include, but are not limited to: • Translations: Submissions will be provided in plain language therefore lower literacy translations will not be acceptable. Must be verbatim in context and in alignment with any provided language glossaries provided by the LWDA. No contemporary colloquialisms unless specifically called for in the text provided for translation. The Contractor shall provide cost estimates for each proposed project. • Typesetting: As specified in format of project. • Proofing: Verified quality translations(s), fonts, margins, etc. on all provided or created materials. • Translation charges are for a "one word" translation in any English or non-English language. • The Contractor shall provide "print ready files" with information from a database+ graphics with the designated PMS colors of CYMK colors+ the English final layout file. c. The typeset must be in page format. d. The composed page format of the specified language(s) must conform exactly to page for page translation in the English format. e. The translation must be consistent through all documents. f. The translation must be proofread and verified for correctness of typeset and accuracy of translation. g. Prior to final submission of revisions, the Contractor may be required to provide 'rush' translation services for the 'revised' portions of the document. h. Completed product from the Contractor that is of 3% error rate, or product that requires excessive electronic prepress or file manipulation, may be rejected and returned to the Contractor for re- work. The Contractor will perform such re-work at NO COST to the LWDA, and the Contractor will complete such re-work within 24-hours (not business days). i. One word translations: These are projects that require only one word to be translated for the project and will be charged at the "per word" cost listed in Attachment B-1, Cost Sheet. These projects are to be turned around in a 1 to 2 business day turnaround time. j. LWDA composition and/or printing costs attributable to Contractor errors and/or omissions in the materials or information provided by the Contractor shall be paid solely by the Contractor. No additional payments will be made by the LV\OA for any product/file changes as a result of the Contractor's error(s) or omissions. k. The Contractor must have available staff {at the Contractor's place of business) qualified to resolve technical production issues such as, but not limited to, translation, electronic files, graphics, typesetting, formats, and quality issues within 24-hours turnaround time. l. Language translations which require special foreign language fonts must be provided in Outlined Native Format. Other language translations (e.g. Spanish) which do not require special language fonts must be provided in Editable Native Format.
