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Basic Information

Reference Number

0000265206

Issuing Organization

Denver Water Procurement

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

071221

Title

CC&B 2.8 Upgrade

Source ID

PU.AG.USA.1412.C12763501

Details

Location

United States, Colorado, Denver County

Purchase Type

Duration: 1 year

Piggyback Contract

Description

Denver Water utilizes Oracle Utilities Customer Care and Billing (CC&B) for billing, customer relationship management (CRM), and work management. Denver Water requires a CC&B software upgrade from version 2.5 SP2 to version 2.8 with post-upgrade support services. This is a technical upgrade, in that the upgrade is not driven by a business need. There are new features and functionality which Denver Water might use at some later date, but the driving reasons for the upgrade are to stay current with CC&B, maximize availability of Premier Support, allow upgrades to supporting applications such as browsers, version of Weblogic, version of Oracle DB, version of Linux OS, etc.

Dates

Publication

07/12/2021 03:14 PM MDT

Question Acceptance DeadlineA - Previous Addendum

07/27/2021 02:00 PM MDT

Questions are submitted online

Closing DateA - Previous Addendum

08/13/2021 02:00 PM MDT

Contact Information

Ryan Millendez

3036286234

A - Previous Addendum

ryan.millendez@denverwater.org

Bid Submission Process

Bid Submission Type

Physical Bid Submission