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Basic Information

Reference Number

0000338935

Issuing Organization

Town of Monument

Owner Organization

Town of Monument

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2024-01

TitleA - Previous Addendum

Managed Service Provider

Source ID

PU.AG.USA.623255.C13517576

Details

Location

United States, Colorado, El Paso County

Purchase Type

Term: 04/01/2024 12:00 AM MDT - 04/01/2025 12:00 AM MDT

Piggyback Contract

Description

The Town of Monument is inviting proposals for qualified Managed Service Providers (MSP) capable of providing comprehensive Tier 1, Tier 2, and Tier 3 Technology support services. The selected MSP will be responsible for fulfilling the scope and criteria in this RFP.

The Town of Monument requires a Managed Service Provider to support an employee base of 70-80 individuals, offering both remote and occasional onsite support for all Information Technology resources. The scope includes multiple departments such as Administration, Operations, Public Works, Parks and Facilities, and a Police Department. The Police Department consists of 27 Sworn officers and 8 support team members. The Police Department has specific IT support needs that must meet Criminal Justice Information Services (CJIS) criteria.

Dates

Publication

01/05/2024 03:19 PM MST

Question Acceptance Deadline

01/17/2024 04:00 PM MST

Questions are submitted online

Yes

Closing Date

01/26/2024 04:00 PM MST

Contact Information

Will Williams

719-396-0842

ithelp@tomgov.org

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Jan 5, 2024 RFP Release Date

Jan 17, 2024 Deadline to submit questions via email

Jan 22, 2024 Response to questions will be posted on the Town’s website

Jan 26, 2024 Proposal due no later than 4:00 PM Local Time

Feb 5-9, 2024 Candidates will be contacted to schedule interviews

Feb 19, 2024 Announcements to Town Leadership on proposed final candidate

Feb 22, 2024 Tentative date final candidate will be contacted