The Town of Hamden seeks to identify and select a qualified organization capable of providing high quality Employee Assistance Program (EAP) and Behavioral Health Organization (BHO) services for the Town of Hamden Employees. The EAP and BHO services include but are not limited to Critical Incident Stress Management (CISM) and Critical Incident Stress Debriefing (CISD). The selected respondent(s) shall provide network administration, utilization management, claims adjudication, call center services, and benefits communication and marketing materials for members. The purpose of this program is to provide support to employees and their eligible family members who are dealing with personal issues that may negatively impact their work, health, or well-being. These issues can include employment-related concerns, marital difficulties, family challenges, substance abuse, stress, grief, or other relevant matters.
