Summary of Specifications:
FOR COMMUNITY SATISFACTION SURVEY SERVICES
Request for Proposals (RFP) No. 03-11/12
The City of Miami Beach is soliciting responses from proposers for community Satisfaction Survey Services.
In 2005, the City formalized a performance-based approach for allocating resources based on the City’s Strategic Plan priorities and supporting department work plans based on the City’s Excellence Model. The City’s Excellence Model is a strategic measurement-based model for continuous improvement. It is driven by the City’s Vision, with priorities established at the strategic level based on customer input and environmental scan information. Key Intended Outcomes (KIO’s) are established as multi-year priorities, while more specific Citywide Initiatives are updated annually. Through the annual budget process, resources are allocated in support of these strategic priorities, and performance is monitor to track progress and make adjustments.
The term of contract will be for two (2) years or when the scope of services are completed and accepted by the City. Additionally, at the sole option and discretion of the City, additional years surveys and/or focus groups (i.e., 2014 survey; 2015 focus group; 2016 survey; and 2017 focus group), will be negotiated and said services provided by successful proposer.
Sealed proposals will be received until 3:00 PM on November 21, 2011 at the following address:
City of Miami Beach City Hall Procurement Division - Third Floor 1700 Convention Center Drive Miami Beach, Florida 33139
ANY PROPOSAL RECEIVED AFTER 3:00 PM ON NOVEMBER 21, 2011, WILL BE RETURNED TO THE PROPOSER UNOPENED. THE RESPONSIBILITY FOR SUBMITTING PROPOSALS BEFORE THE STATED TIME AND DATE IS SOLELY THE RESPONSIBILITY OF THE PROPOSER. THE CITY WILL NOT BE RESPONSIBLE FOR DELAYS CAUSED BY MAIL, COURIER SERVICE, INCLUDING U.S. MAIL, OR ANY OTHER OCCURRENCE.
A Pre-Proposal Submission Meeting is scheduled for October 31, 2011 at 10:00 A.M. at the following address: City of Miami Beach City Hall – Fourth Floor 1700 Convention Center Drive City Manager’s Large Conference Room Miami Beach, Florida 33139
The City of Miami Beach is using BidSync, a central bid notification system that provides bid notification services to interested vendors. BidSync allows vendors to register online and receive notification of bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: www.bidsync.com
If you do not have Internet access, please call the BidSync’s vendor support group at 801-765-9245. The City of Miami Beach also utilizes BidNet for automatic notification of bid opportunities and document fulfillment. This system allows vendors to register online and receive notification of new bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: http://www.govbids.com/scripts/panhandle/public/home1.asp?utm_me ium=referral&utm_source=MIA28FL&utm_campaign=web_site. If you do not have Internet access, please call the BidNet support group at 800-677-1997 extension # 214.
The City of Miami Beach provides bid information on its website, please visit http://web.miamibeachfl.gov/procurement/scroll.aspx?id=38686
Attendance (in person or via telephone) to this Pre-Proposal submission meeting is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the pre-Proposal submission meeting via telephone must follow these steps:
(1) Dial the TELEPHONE NUMBER: 1-877-953-3061 (Toll-free North America) (2) Enter the MEETING NUMBER: 8982915#
Proposers who are interested in participating via telephone, please send an e-mail to mestevez@miamibeachfl.gov expressing your intent to participate via telephone at least one business day in advance of the meeting.
YOU ARE HEREBY ADVISED THAT THIS REQUEST FOR PROPOSALS IS SUBJECT TO THE FOLLOWING ORDINANCES/RESOLUTIONS, WHICH MAY BE FOUND ON THE CITY OF MIAMI BEACH WEBSITE: http://www.miamibeachfl.gov/newcity/depts/purchase/bidintro.asp
• CONE OF SILENCE -- ORDINANCE NO. 2002-3378 • CODE OF BUSINESS ETHICS -- RESOLUTION NO. 2000-23879. • PROTEST PROCEDURES -- ORDINANCE NO. 2002-3344. • DEBARMENT PROCEEDINGS -- ORDINANCE NO. 2000-3234 • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES -- ORDINANCE NO. 2002-3363. • CAMPAIGN CONTRIBUTIONS BY VENDORS - ORDINANCE NO. 2003-3389. • EQUAL BENEFITS ORDINANCE – ORDINANCE NO. 2005-3494.
Any questions or clarifications concerning this RFP shall be submitted in writing (or by e-mail) to the following address: mestevez@miamibeachfl.gov ; and you must copy to the City Clerk: robertparcher@miamibeachfl.gov. All questions must be received no later than five (5) calendar days prior to the scheduled RFP submission date. All responses to questions/clarifications and/or additional information will be sent to all prospective proposers in the form of a written addendum.
THE CITY OF MIAMI BEACH RESERVES THE RIGHT TO ACCEPT ANY PROPOSAL DEEMED TO BE IN THE BEST INTEREST OF THE CITY OF MIAMI BEACH, OR WAIVE ANY INFORMALITY IN ANY PROPOSAL. THE CITY OF MIAMI BEACH MAY ALSO REJECT ANY AND ALL PROPOSALS.
Sincerely, Gus Lopez, CPPO Procurement Director
