RFP-53-08-09 - Multi-Service Kioks System with Automated Commerce Machine (ACM)

Summary of Specifications:
The City is seeking proposals from contractors, for a pilot program, specializing in multi-service kiosk systems for the Finance Department, for the acquisition of Automated Commerce Machines (ACM) and maintenance services in order to address customer waiting times for inquiries and cashiering services, and in an effort to enhance customer service. 

The Administration recommends to initially purchase one (1) ACM and conduct a pilot program to determine the success; and if the acquisition of additional ACMs be warranted, to be able to purchase additional ACMs to be located in other City facilities to provide easy accessible services to the residents and visitors. 

The ACM should be able to accept applications and payments for the following: 

• City Bills; • Utility Bills; • Resort Tax; and • Business Tax Receipts. 

In the future, the ACM may be able to accept payments for and issue municipal parking monthly permits; and accept payments for and issue residential permits (i.e., renewals).