Summary of Specifications:
The successful Contractor shall furnish all necessary management and resources (including but not limited to personnel, training programs, support, equipment, materials, program, and supplies) to implement a program to maintain and improve the overall appearance, cleanliness and sanitation (the “Services”) of selected District facilities listed in “Initial Sites to be Cleaned by Contractor Personnel” - Attachment A. The successful Contractor will be responsible for the management and operation of a comprehensive custodial services program which fulfills the objectives of the District. All Services shall be fully, timely, and continuously performed by the Contractor in a manner in accordance with the District Objectives set forth in this RFP. Primary objectives are as follows:
To establish and maintain a clean and safe environment for District employees and students through the development of a stringent cleanliness/sanitation program.
To develop a comprehensive quality assurance program. This includes but is not limited to providing a viable method of accurately determining the level of customer satisfaction, to routinely and continuously gather customer input on service quality as well as remedial steps to be taken, as necessary. The information gathered will be provided to the District on a quarterly basis or as requested.
To establish and conduct management and operational staff training and motivational programs that will ensure appropriate staff development, proper supervision, consistent quality control and the exercise of appropriate safety procedures for the Contractor’s custodial employees.
To develop and maintain model management/operations staffing patterns at District facilities, based upon their individual needs, which will assure appropriate levels of staffing, quality service and retention of qualified employees. See Section XIII E of this RFP.
To maintain a stable work force and provide qualified substitutions for absences.
To establish and conduct policy reviews and training regarding the District’s civil rights policies and procedures as they pertain to harassment, sexual harassment and discrimination.
