Summary of Specifications:
SCOPE/OBJECTIVES
1. Confidential, professional and comprehensive diagnostic, counseling and referral services of up to three visits without charge per calendar year for any employee or immediate family member experiencing personal problems. The first session should be initially offered within a reasonable time (not later than ten (10) days for “non-crisis” matters) from employee contact.
2. Client services that include individual and family evaluation, counseling and referral.
3. Emergency services 24 hours a day, 7 days a week, to include a “crisis line” available for employees in need of immediate communication.
4. Provision of services in both the North and South Okaloosa County areas.
5. Provision of quarterly utilization reports to County management. Reports will contain no patient identity information but will consist primarily of number of clients and types of issues included.
6. Provision of limited information to management/human resources office when employees are directed to the EAP program by same. Information is to be limited to risk to self or others, treatment plans and compliance status with treatment plan.
7. Provide management, supervisory and various training sessions to client based on needs, determined by the County.
8. Periodic development and provision of EAP informational materials to the employer work force, including orientation and educational materials.
9. Provide “crisis debriefing” and assistance in situations such as workplace violence, mass causality or disasters to employees based on needs, determined by the County.
10. Licensed and qualified staff to provide these services.
11. Commitment to provide timely counseling services.
