RFB-Middleware Software - Middleware Software B'tween Disparate CAD Systems @ the EOC

Summary of Specifications:
1 INTRODUCTION – Okaloosa County is implementing a central call center strategy in Public Safety’s new 911 Emergency Management Operations Center. Both Public Safety and the Sheriff’s office will be sharing the new call center. This effort will require an application that will take calls from start to finish for EMS, Fire & Law Enforcement. The call data will be passed on to the dispatch area for the appropriate agency. The Sheriff requires mobile data units. EMS wants an option for adding mobile units. 

Okaloosa County seeks to procure, from a qualified vendor, a middleware application that will serve as an interface between disparate CAD systems at our call center. Each agency has specific requirements relating to their mission attached herein. The application must meet the functional criteria of each department as set forth throughout this document. 

2 SUMMARY OF PROJECT – Okaloosa County is looking for an application that will serve as a data entry point for call takers and relay required data for each of the CAD systems – Vision CAD and SmartCOP. It should also provide a two-way communications so the VisionCAD and SmartCOP applications can relay back updates that are passed on in the respective narratives. The application must be able to export the data to both CAD systems as described herein. The vendor should provide the best possible solution with a brief explanation of how they will meet our requirements. Other options providing the same end result of shared data will be considered.