Summary of Specifications:
1 INTRODUCTION – Okaloosa County is implementing a central call center strategy in Public Safety’s new 911 Emergency Management Operations Center. Both Public Safety and the Sheriff’s Office will be sharing the new call center. This effort will require an application that will take calls from start to finish for EMS, Fire & Law Enforcement. The call data will be passed on to the dispatch area for the appropriate agency. The Sheriff requires mobile data units. EMS needs an option for adding mobile units. In addition, the proposal should include a module for the Department of Corrections in order to share data with the Sheriff. The County seeks to procure, from a qualified vendor, an application that will serve the County’s needs. An application is sought to consolidate these related agencies for data sharing purposes. Each agency has specified requirements relating to their mission attached herein. The application must meet the functional criteria of each department as set forth throughout this document. 2 SUMMARY OF PROJECT – Okaloosa County includes 8 municipalities across 935 square miles. With a population base of 179,693 people, the call center must be able to answer all incoming calls, enter data, and relay data to the dispatchers in a timely manner. Currently, Okaloosa County maintains separate dispatch applications for Sheriff and EMS/Fire. The Department of Corrections also has a separate application for their needs. The primary objective is to bring the two disparate CAD systems into one shared system. This will be utilized as we move toward a new call taker paradigm. Another objective is to bring the Department of Corrections into the same application. Okaloosa County requires an application that will serve as a data entry point and records management system for call takers, dispatchers, deputies and corrections employees. The EMS/Fire and Sheriff’s calls are currently in two systems. The objective is to implement one system to handle all call types and allow data sharing to enhance the efficiency of emergency services. EMS currently does not utilize mobile data units but requests an option to add them. The Sheriff currently has mobile data units that will be required to work effectively in the new system. In addition, the Sheriff’s Office and Corrections will share data and consolidate booking information on current and past inmates.
