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Basic Information

Reference Number

0000263810

Issuing Organization

Pasco County Board of County Commissioners

Owner Organization

Information Technology

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-SN-21-027

Title

CUSTOMER REQUEST MANAGEMENT SYSTEM (CRMS)

Source ID

PU.AG.USA.1543.C7392126

Details

Location

United States, Florida, Pasco County

Delivery Point

Pasco County, FL

Piggyback Contract

Description

The Pasco County Board of County Commissioners is requesting proposals from qualified Proposers experienced in providing a design and implementation of a functional Customer Request Management System (CRMS) to enhance the delivery of external and internal customer services through technology improvements. Responses will only be considered from those firms demonstrating the expertise and experience specified in this request.

Dates

Publication

06/21/2021 10:51 AM EDT

Question Acceptance Deadline

07/06/2021 02:00 PM EDT

Questions are submitted online

Closing DateA - Previous Addendum

08/10/2021 01:30 PM EDT

Contact Information

Stephanie Nunn

727-847-8194

snunn@pascocountyfl.net

Buyer Preferences, Guidelines & Requirements

General Requirements

- FOB Destination

- Installation Required

- Insurance Required

- License Required

- Training Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Pasco Cpounty is Net 45.

Disclaimer
Effective January 1, 2021, all Contractors and Consultants entering into a contract with a governmental entity in Florida is required to be registered with the U.S. Department of Homeland Security’s E-Verify system and to utilize it to verify the work authorization of all newly hired employees throughout the term of any such contract and to obtain affidavits from its subcontractors as required under Section 448.095(2), Fla. Stat.