PURPOSE AND OBJECTIVES: Purpose – The City has a Windows based computer network infrastructure. The City is seeking a qualified vendor to provide technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts. Also, of importance is the ability of the vendor to deliver high quality help desk support that recognizes the varying levels of technical aptitude of City staff and provides said support in terms that can be understood by a layperson. The City may also look to the successful vendor for special project consulting from time to time such as installation of software, short and long-range IT planning, and other related services. Objectives – Our primary objectives are to better manage the cost of maintaining this network and improve user satisfaction with the system, while maintaining a robust network that ensures the security of sensitive date in compliance with Federal and State regulations.
