Specifications include, but are not limited to: FCS is seeking a qualified a Contractor to provide Management of Retiree Benefits Services as described herein. The Contractor shall: • Provide day-to-day administration of dental, vision and life insurance for 3,000 retirees who do not have premiums deducted from their monthly pension payments. • Collect funds, via check or online payments, and remittance of those funds to FCS. • Issue monthly invoices to 2,200 retirees identified as direct-bill participants. • Establish and maintain Accounts Receivables (AR) process to include delinquency notices, collections, aging reports, etc. • Manage communications with participants with guidance from FCS. • Manage files with service providers for dental, vision and life insurance. • Manage online portal. Coordinate new retiree benefits enrollment. • Manage customer care support line. • Activate, cancel, and reinstate coverage as warranted per FCS. • Adjust account balances as warranted by FCS.
