Scheduled cleaning will vary by department and by facility. There is no guaranteed minimum annual scope of service. The requirements of each department are stated here with some general stipulations that apply to all departments. Most services will be scheduled in advance at a set time each year to complete full carpet and upholstery cleaning of an entire facility. Additional on-demand scheduled service may be requested and must be completed within one week of the request. These may be for smaller areas due to moves or additional cleaning of limited high traffic areas. Many facilities have security sensitive areas. Where assisted access is needed, the Designated Department Representatives will not be required to remain longer than 15 minutes past the scheduled arrival time when not notified at least 24 hours in advance of a revision in the schedule, and no compensation will be made to the vendor for not being able to complete service. The carpet square foot charge for scheduled service will be an all-inclusive rate and there will be no additional charge for equipment, supplies, administration, or overhead. Likewise, the upholstery cleaning charge will be at an all-inclusive rate. Emergency service requests must be completed the same day if notified before noon or by noon the next day if notified after noon and will be priced the same as regular service plus a single emergency trip charge. There will be no trip charge for scheduled service. The County will require specific types of cleaning processes based on a variety of factors including but not limited to hours of operation, level of public use, judicial concerns, nature of services provided, as well as manufacturer recommendations, and industry standards. Support Services facilities include general administrative, courts, and public services buildings. These buildings are open to the public during normal business hours and must be cleaned after-hours, on County observed holidays, or on weekends. Some buildings, including all Libraries, are open seven days a week, up to 14 hours a day, additionally many have open access and are open to the public during night hours. Vendor may be expected to ensure that these facilities are secure including setting the alarm after cleaning is completed, as well as work with Designated Department Representative to determine scheduling. The department generally expects that most of these buildings will be cleaned every six months on a set schedule, which will be communicated to the vendor at the beginning of the contract term, will be staggered to have a few facilities scheduled each month, and will take into consideration the operational needs of each facility. Upholstered furniture will be cleaned at least annually in each facility at the same time as the carpet. Emergency cleaning and Spot Cleaning may be completed during normal hours in some instances. The Designated Department Representative will communicate instructions when requesting emergency cleaning. To complete service timely, for facilities 10,000 sq. ft. or more, vendor must provide at least two (2) technicians, and for facilities 40,000 sq. ft. or more, vendor must provide at least four (4) technicians. Upholstery cleaning will be priced by the piece, with gang seating considered multiple pieces according to the number of chairs. Support Services invoices must be separated by type of building. Separate Purchase Orders will be issued for general buildings, libraries, fleet, and airport facilities.
