Specifications include, but are not limited to: residential curbside solid waste collection services for homes contained within its City limits excluding private developments. The equipment to be used, materials to be collected, service frequencies, and all other requirements are listed below. 4.1 Residential Curbside Garbage Collection: The vendor will be required to provide a cart of not less than eighty (80) gallons for each occupied home to be serviced on a weekly basis. 4.2 Cart Contents: Only bagged Municipal Solid Waste as is defined by the Georgia Comprehensive Solid Waste Management Act of 1990 may be placed in the container for collection. 4.2.1 Cart Placement: Containers must be placed at the curb no later than 7:00 AM on the morning of collection and should be placed as close to the curb as is safely possible without interfering with the flow of traffic. 4.2.2 Cart Overflow: The vendor is required to remove additional bags or boxes adjacent to the cart or bin. Maximum number of bags or boxes shall be set by the vendor as part of the approved pricing but shall not be unlimited. 4.2.3 Bulk/Yard Waste: The vendor shall collect and dispose of bulky waste such as items of furniture and appliances, including, but not limited to, stoves, couches, refrigerators, water heaters, and mattresses and shall be collected according to the same collection schedule as other solid waste on a once a month basis. Vendor shall also collect bimonthly “bagged” yard trimmings including grass clippings but this shall exclude limbs generated by commercial gardeners, tree companies, and the like. Limbs are to be fully secured in bundles and not exceed fifty (50) pounds in total weight. 4.3 Curbside Recycling: The vendor shall provide a curbside recycling program for residential customers with allowable commodities being picked up in containers provided to the customers through the vendor. The company shall provide curbside collection of recyclable materials from each residential unit once per week in conjunction with the collection of household waste. It shall be single stream and include, at a minimum, newsprint, aluminum, plastic, tin, and cardboard. 4.4 Disposal Requirements: All waste collected from the City shall be delivered to a solid waste facility that has been permitted in accordance with applicable laws, rules, and state regulations for the disposal of solid waste. 4.5 Collection Vehicles: Vendor is to furnish the necessary vehicles for the collection of solid waste. The vehicles must not leak and must be provided with tops or coverings to guard against spillage, and shall conceal said contents from view; said vehicles are to be kept covered or closed at all times except when being loaded or unloaded. 4.6 Customer Service Standards: All complaints received by the vendor or the City of Chattahoochee Hills before 1:00 PM shall be resolved by 6:00 PM on the day the complaint was received. All complaints received after 1:00 PM shall be resolved by noon the next day. The vendor shall maintain a daily log of all complaints received and time that complaint was resolved. The vendor shall provide a monthly report to the City, which will include copies of the daily reports for the prior month. 4.7 Customer Service Center: The vendor will operate and maintain a Customer Service Center with the following minimum standards: 4.7.1 Open between the hours of 8:00 AM and 5:00 PM, Monday through Thursday, during such time calls must be answered by a Customer Service Representative. 4.7.2 During all other times, calls to the Customer Service Center will be received by an answering service or machine. 4.7.3 The vendor should implement procedures approved by the City of Chattahoochee Hills whereby complaints can be received via fax, e-mail and website. 4.8 Routing and Software Requirements: The vendor shall utilize routing software to create a routed service strategy that limits truck traffic through the community while maximizing productivity to minimize fuel consumption and the City of Chattahoochee Hills’s carbon footprint. Prior to service implementation, the vendor must submit service route maps that are color-coded by zone for final route approval. Route maps shall be delivered in an electronic format that enables the City of Chattahoochee Hills to display on its website. 4.9 Collection Routes: The vendor shall further establish routes for the collection of solid waste. The vendor’s collection schedule and collection routes shall be filed with the City of Chattahoochee Hills. 4.10 Collection Route Schedule: The vendor shall establish with the City of Chattahoochee Hills a schedule addressing the days of the week each collection shall be executed. This schedule will not vary or change without the written permission of the City of Chattahoochee Hills, except in situations as allowed in other passages of these specifications (for example, holiday schedule, etc.). No collection shall be made before 7:00 AM or after 7:00 PM, except by express authorization of the City of Chattahoochee Hills. No collections shall be made from any types of premises on Sundays. Saturdays will only be allowed for missed pickups and holiday weeks as described above. 4.11 Personnel: All personnel associated with the delivery of service shall be hired, trained, and receive on-going safety training through an organized human resource management process that includes, but is not limited to, background checks, driving record reviews, and a committed drug-free workplace program. The Sanitation Services Company shall ensure the following, regarding personnel: Must be in a company uniform (shirt, at least), to be defined by the vendor in the bid submittal, and must be recognizable as representative of the vendor’s company. The uniform must be maintained, clean, and in good repair. Personnel must maintain a clean appearance. The vendor must maintain a courteous demeanor when dealing with the residents and businesses of the City of Chattahoochee Hills. At no time will the vendor or its personnel search through the garbage that is collected in the City of Chattahoochee Hills.
