CONTRACTOR will actively work with the Department’s Communications Branch to design and build a new Hawaii State Department of Education public-facing website. CONTRACTOR’s responsibilities include, but are not limited to, the following: ● Creation of design and branding of website to meet the Department’s needs, including enhancements and customizations if any. ● Reorganization of website content and information in an easy-to-follow format. ● Page templates for different User Scenarios (Refer to Section 3.2). ● Planning of design through implementation, including on-going maintenance and troubleshooting with the Department’s Communications Branch. ● Training Department employees of varied technical ability. CONTRACTOR shall provide training for the following: o Content Managers and Application Administrators: Estimated eight (8) staff. Sample topics of training: admin site overview; posts and pages; media library; categories, tags and taxonomies; menus; permalinks; the builder or editor that comes with the theme. o Developers: Estimated six (6) staff. Sample topics of training: user management, including linking to Single Sign On (SSO); troubleshooting common issues; infrastructure, including directory structure and WordPress files; incorporating caching and content delivery networks; database administration, including understanding the main tables. If applicable: custom post types; customization, including CSS, HTML and PHP. ● Ensure website design is compliant with the following accessibility standards and levels: o Web Content Accessibility Guidelines standard Level AA (Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act). o WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications) 1.1. ● Comply with all of the Department’s governance procedures and standards throughout the duration of the contract. For example, obtaining pre-installation plugin-approvals in the production environment and other change control requirements. ● Offeror shall provide timely technical support: o 24/7 support with guaranteed acknowledgement and response to request within 1 hour during normal business hours (Monday to Friday, 7:45 a.m.-4:30 p.m. HST).
