Specifications include, but are not limited to: 1. Awardee to support this engagement during the standard business hours of Monday thru Friday 0745 to 4:30 pm HST, and awardee is to make provision to provide support on a 24 x 7 x 365 basis for service calls with a 4-hour response time. 2. Support to be provided for up to eight (8) Linux VMs on Azure Cloud. a. 2 VMs per Environment (Prod/ Test/ Dev). b. 1 Utility VM (Internet Access). i. Internet Access to be Granted on an as required basis. 3. Services to Maintain VMs are as follows: a. Collaborate with ERS to Expand VM Storage as needed. b. Update VM Resources (CPU, Memory) as needed c. Define & Maintain Printer Queues. d. Collaborate with ERS to copy VMs for EBS Non Production environment refreshes. e. Utilize Azure for scheduled backups. i. Assumptions: 1. Provide Backup Schedule and Retention per ERS IT requirements. f. Support ERS in case of Disaster Recovery (DR). i. Assumptions: 1. Based on availability of backups. 4. Manage, Monitor and Apply Oracle Linux OS Updates & Patches a. Provide Scheduled Quarterly Review of Proposed Updates i. Monitor Linux OS Updates and Notifications. I. Assumption: a. Automated Azure Marketplace update notifications are not available. b. Utilize the Yum Security Plugin (yum-plugin-security) to query available security updates. i. Internet access to be requested on an as needed basis. c. Subscribe to My Oracle Support Email Distribution Lists in support of installed Linux OS for product updates and notifications...
