Specifications include, but are not limited to: Commissary 1. The Lake County Jail (LCJ) currently has twenty-two (22) kiosks used for Jail Commissary provided by our current commissary vendor. Each kiosk is operated via 120 v electricity and Cat5e data and provides inmates with the ability to submit orders, check their commissary balance, and purchase history. The list of current commissary kiosk locations is located on Exhibit E. 2. The proposer shall install (if necessary), maintain, and operate the latest version of computer equipment and systems to support proposer’s commissary operation. Installation, maintenance, and operation shall be at the proposer’s sole expense and any such equipment and systems shall remain the sole and exclusive property of the proposer. The proposer is responsible for all updates to software and equipment purchased by the vendor during the entire duration of the contract. The proposer must update with the newest version on the market. 3. The proposer shall provide a wide selection of prepared and packaged food, candy, powdered non-alcoholic beverages, personal hygiene items, and general merchandise, including quality brand name products. All products to be provided shall be approved by the Sheriff or Jail Command designee. Also, no item may be deleted, or have a change in brands, packaging, or sizes without mutual agreement between the Sheriff or Jail Command and proposer. The proposer will be required to develop an informational package which will serve to explain and inform the inmate population of the procedures for ordering and receiving commissary. 4. Jail Command shall have the right to request the removal of any item from the vendor’s commissary list. The vendor must remove the item from the commissary list within twenty-four (24) hours. 5. All commissary information must be provided to inmates in both English and Spanish. 6. Historically, the proposer was required to provide a full-time onsite manager and any staff the proposer saw fit to operate the commissary with little to no disruption in service. These employee(s) have been and are to be providedby the proposer at no cost to the Lake County Jail (LCJ). All employees are subject to the Jail security clearance, fingerprint and background investigation procedures as required along with PREA certification. 7. Our current commissary provider does not have a full-time onsite manager, and instead packages all inmate orders off-site and has two (2) delivery dates per week. The commissary employees responsible for delivery go to each pod, deliver orders, and record order disputes for our commissary management team to resolve. The Lake County Jail (LCJ) is aware alternative delivery solutions of commissary exist. Please provide in detail your proposed delivery solution. The Lake County Jail (LCJ) is willing to consider different delivery solutions as long as the commissary is delivered to the inmates in a timely fashion. 8. The Lake County Jail (LCJ) cannot guarantee inmate worker availability. If this is a requirement in your proposal, it must be indicated in your response. 9. All persons employed by the Proposer will be the employees of the Proposer, and not the Lake County Jail (LCJ). 10. The proposer shall maintain a sufficient inventory of products to minimize out of stock situations. 11. The proposer shall provide a written procedure for handling replacement and/or reimbursement for outdated or defective items within a 30-day period. 12. The proposer shall be responsible for handling inmate grievances related to commissary. 13. The proposer shall not provide inmates with Lake County Sheriff’s Office employee names. 14. The proposer shall comply at a minimum with Illinois Administrative Code Title 20 Chapter 1 Subchapter F Part 701 County Jail Standards Section 701.250 Commissary. These minimum requirements are listed in Exhibit A. 15. The Lake County Jail (LCJ) may have the ability to provide a space suitable of commissary operations. This is dependent on RFP proposals and further discussion would be required. 16. The Lake County Jail (LCJ) shall not be responsible for damage to the proposer’s equipment occurring as a result of an inmate’s use or vandalism. The County will make a reasonable effort to prevent such acts and will make every reasonable effort to hold the offending inmate accountable for damages through appropriate court procedures. 17. Commissary sales shall include the sale of “Indigent Packs” to inmates’ that the Sheriff’s Office determines are indigent. The Lake County Sheriff’s Office will be responsible for paying for all indigent kits ordered. The items that should be included in the indigent kits are a toothbrush, toothpaste, shampoo/conditioner, comb, and deodorant. 18. After year one of the contract, Market Basket Surveys must be submitted to the Lake County Sheriff’s Office Contract Manager on a biannual basis. The Market Basket Survey must include a price comparison (excluding tax) of the top 25 ordered items. The price comparison should include the awarded vendor’s item pricing and two (2) local stores in Lake County. An example of this is included in Exhibit B.
