Ethernet services at 250mbps for four sites, and 1 gig throttled for 2 sites, which must be delivered via fiber or broadband. The service provided must meet the following requirements: Point to point transport services between State offices and the SOS POPs. The service must offer 99.98% availability or better, based on a 30-day average. The service must be guaranteed synchronous bandwidth. The service must remain in service 24 hours per day, 7 days per week, 365 days per year with <=18 milliseconds delay one way and Jitter <= 12 milliseconds one way. Vendors must maintain and honor Quality of Service (“QoS”) tagging between the Customer Premise Equipment (“CPE”) and the SOS interconnect point. Vendor is responsible for monitoring and maintaining connections as well as proactively responding to network issues that may negatively impact connectivity.
