Specifications include, but are not limited to: 1. Plan Documents Preparation. 2. Non-Discrimination Testing. Please explain full scope. 3. City of Springfield’s restitution from your organization for non-compliance penalties assessed to the employer which was caused by an oversight by your organization. 4. Medical and Dependent Day Care Flex Spending Administration. 5. Eligibility Verification and Enrollment Services. 6. Employee Communications (Enrollments/ Paper Materials/ Online Access/ Claims/ Publications/ payroll stuffers/etc.) 7. Employee Customer Service (Online and call in)- hours of operation. 8. Employee account statements via online, mobile app and paper. 9. Employer Customer Service (Online and call in). 10. Dedicated Client Manager- for implementation and ongoing day to day service. 11. Debit Cards - (Cost and number of cards provided) 12. Funding options for FSA administration, including debit cards. 13. Reimbursements for participants (Debit, Check or ACH) and any additional fees. 14. Management Reports– Customized Reporting 15. HIPAA – Security 16. Participation in the city’s annual employee benefit guide- Past fee has been $75 per page. 17. Claims turn around and Accuracy. 18. Plan options to offer “Grace period run out” or “Roll or Carry over provision” and additional fees to administer these options. 19. Separate fee structures for non-standard services or additional services 20. Fees to integrate services with current Medical and Rx provider...
