The System requests proposals from vendors who can provide services related to D365 management support to TRS. The goal of this RFP aims to contract with a vendor to provide services regarding ongoing technical maintenance and support of Microsoft Dynamics 365 Finance and Operations. Anticipated support is expected to be up to 250 hours annually. The teams are requesting information to determine if a vendor can support the following initiatives: A. Maintenance: Regular monitoring, updates, and performance optimization to ensure system stability and reliability • Conduct routine health checks and system audits • Monitor system performance and address any anomalies promptly • Optimize configurations for optimal efficiency B. Support: Timely resolution to issues, user inquiries, and technical challenges • Provide responsible technical support via phone, email, and helpdesk services • Troubleshoot and resolve user-reported issues • Collaborate with our internal teams to ensure seamless operations • Microsoft OneVersion Upgrade Analysis • Offer training and guidance to end-users • Provide recommendation on best practices • Feature Development: Customization, enhancement refreshes through the environmental landscape • Promotion of changes through the environmental landscape for items solely developed by the selected vendor • Provide necessary testing resources to verify that changes work as defined • Report development for data analysis to make critical business decisions • Collaborate with our internal teams to ensure seamless operations
