The Department of Innovation & Technology (DoIT) intends to purchase reliable and efficient Metro Ethernet services to provide Wide Area Network (WAN) (e.g. last mile) connectivity between State offices and Illinois Century Network (ICN) Point of Presence (POP) sites located throughout Illinois. DoIT is in need of Metro Ethernet services with speeds between 20 MB and 1 GB, which can be delivered via Fiber. The service provided must meet the following requirements: Point to point transport services between State offices and the ICN POPs. The service must offer 99.98% availability or better, based on a 30-day average. The service must be guaranteed synchronous bandwidth. The service must remain in service 24 hours per day, 7 days per week, 365 days per year with <=18 milliseconds delay one way and Jitter <= 12 milliseconds one way. Vendors must maintain and honor Quality of Service (“QoS”) tagging between the Customer Premise Equipment (“CPE”) and the ICN interconnect point. Vendor is responsible for monitoring and maintaining connections as well as proactively responding to network issues that may negatively impact connectivity. Vendor must allow DoIT monitoring equipment to perform internet control message protocol (ICMP) and simple network management protocol (SNMP) monitoring of customer equipment. Vendor must work with DoIT on virtual local area network (VLAN) assignments to minimize VLAN contention...
