Provide staffing: Security Guards and Team Supervisor • Provide a full-time supervisor who will work closely with the Safety and Security Manager, Deputy Director, branch managers, and Persons In Charge staff. • Provide well-trained, uniformed, unarmed security guards in sufficient number to staff the hours described in the Scope of Work. o The Supervisor will: ▪ Provide monthly training in meetings and at other scheduled times. ▪ Communicate proactively with library staff, guards and the security company. ▪ Provide coaching, supervision, and performance appraisals of security guards. ▪ Create and maintain schedules. o Security Guards will: ▪ Provide a welcoming and safe environment for all visitors and staff. ▪ Ensure the library’s Customer Behavior and Security policy is followed. ▪ Continuously walking through the various public areas, inside and outside, of the library. ▪ Be friendly, helpful, communicative, and aware of their surroundings. ▪ Use a walkie talkie, telephones and other forms of communication to keep all necessary parties informed of the environment. ▪ Uniforms consisting of khaki pants and polo shirts provided by the awarded company...
