Personnel: A. Security Officers and Supervisors shall: 1. be at least twenty-one (21) years old, and a citizen or legal resident alien of the United States. 2. be high school graduates and shall demonstrate the ability to read and write adequately, especially as it relates to writing reports which convey complete information and must maintain and be able to always demonstrate such abilities. 3. Be properly credentialed by the Illinois Department of Finance and Professional Regulation. 4. Not reside in the site they will be working. 5. Be CPR Certified. B. No Security Officer or Supervisor shall: 1. have been convicted of a felony or dishonorably discharged from the armed services of the United States, 2. be suffering from or being treated for any mental illness, or 3. be suffering from habitual drunkenness or from narcotic addiction or dependence. C. Credentials are to be carried by the officer while on duty and shall present credentials to CHA Safety and Security upon request for verification. 1. All employees of CHA can request to see the Officer’s credentials to ensure compliance. D. Any Officers assigned to CHA accounts shall be subject to recent background checks and drug/alcohol screening. Recent is 6 months or less. E. Vendors shall notify CHA within 72 hours when any security officer has been arrested, convicted, suspended, or disciplined. F. Vendors shall report any complaints and accusations levied against the officers by the IDFPR within 72 hours of said notice from the IDFPR. G. Vendors will make available to CHA records of security personnel involved in complaints, tardiness and sick-time abuse, commendations, discipline records, grievances, professional development, promotions, etc., in a timely manner. H. For contracted officers living at CHA sites, no officers hired or selected will be allowed to work at the site in which they live. I. All officers are to be uniformed. Uniforms must be approved by CHA. 1. All uniforms must be the same and easily identifiable with a form of identification that the officer is acting as a Security Officer. 2. All Officers must keep a professional image. Uniforms are to be clean, pressed, and free of stains and tears. Uniforms should be properly fitted. 3. Officers working in the Community Response and Engagement teams may wear Polo style shirts and khaki style trousers. J. Vendors shall ensure adequate personnel is available to provide relief for scheduled breaks, unscheduled breaks, restroom breaks, and meals. CHA will not be responsible to relieve any security officers for meals or breaks. Under no circumstances shall any security post be left unattended without proper written authorization from CHA Safety and Security. K. Should a security officer fail to appear for duty at their designated location, or must leave their post unattended, the Vendor shall notify the Emergency Services Operation Center. The Vendor shall be responsible for providing a backup security officer within one 60 minutes of notification. L. CHA Safety and Security reserves the right to have any officer removed from a designated site for any reason. M. Vendors must have a “No Fraternization” policy, including enforcement and discipline elements. Technology: A. CHA utilizes Omnigo for its Security Management Platform. Omnigo will be used by all vendors. Modules to use are as follows: 1. Incident Reporting 2. Visitor Management 3. Guard Tour 4. Daily informational Dashboard 5. Training and Credential tracking (Coming in 2026) B. The Vendor will provide all area reports daily to CHA Safety and Security. 1. All reports must be in a digital format and sharable with CHA Safety and Security via CHA SharePoint Dashboard (or other media as specified by CHA). C. Vendors must provide a system to manage payroll for their officers. This includes a solution that requires officers to log start and end times to ensure proper invoicing and contract compliance. 1. Written sign in sheets will not be permitted. Training: A. Vendors must provide ethics and conflict of interest training. B. Officers assigned to any CHA sites are required to receive a Training/Orientation period with a qualified Trainer before beginning their first shift at any CHA site. This training will be provided by the vendor assigned to the site. The purpose of this training is to ensure that any officer working at a site understands operational procedures as well as Fire/Life Safety duties and location of Fire/Life Safety equipment. C. Every Officer working the CHA account must attend vendor provided customer service training annually. Training to include greetings, attention to detail, urgency, perceived professionalism. Vehicles: A. Vehicles must be clean, in good working order, and clearly marked as a Security Vehicle. B. For vehicles being used, each vehicle must be equipped with a GPS tracking system. 1. GPS data and reports are to be shared with CHA Safety and Security upon request.
