Specifications include, but are not limited to: FSSA IN211 is conducting an evaluation of their current interaction and resource database system to assess primary business needs that are being met for an Information and Referral (I&R) System in accordance with the I&R accrediting body known as Inform USA. The system is both a database for storage and management of Indiana community-based resources, as well as the system of record for interactions with individuals who contact IN211 through a telephony system. Currently, there are multiple methods by which an individual can interact with IN211, such as telephony, texting, chat bots and online searches. The IN211 resource database portion of the system is the source of truth for community resources throughout the state of Indiana
