Specifications include, but are not limited to: • Support WaterOne’s strategy to: o Improve the customer’s online experience. o Maintain or increase payment options. o Maintain or increase bill presentment options. o Move customers to low-cost bill payment channels and payment types. o Increase paperless billing adoption rate, currently 50 percent of bills are presented electronically. • Implementation of New EBPP and Bill Printing Services Design, build, test, and implement a new EBPP and Bill Mail and Print Services solution by November 15, 2022. • Integration with Existing Customer Self-Service Portal Improve customer experience by providing a seamless transition to WaterOne EBPP services through the WaterOne Customer Self Service Portal.
