Specifications include, but are not limited to: 1. Account Team The Commonwealth finds it crucial to have an account team identified and available with which to form a partnership. This mutual working partnership affords the vendor and Commonwealth insight and input into success measures, service evolution, and outcomes. a. The vendor shall provide an account team role (not necessarily titles) that includes, but is not limited to, an executive account representative, pre-sales engineer and a post-sales technical support manager that are based in the United States and are available for recurring meetings (at least quarterly after implementation, meetings can be in-person or virtual). b. During implementation the Account Team shall provide a weekly services/project update. c. Post implementation, the Account Team shall participate in a monthly status/update meeting, meetings can be in-person or virtual. d. The Account Team shall be prepared to work with districts on enhanced functionality or customization as well as with KDE. 2. Engineering Assistance a. Vendor shall provide access to product and design engineers with expertise in implementing, managing, monitoring, and troubleshooting all services that are part of this solicitation as implemented in Kentucky. b. Vendor shall ensure that their engineering assistance, internal teams and/or subcontractors provide a coordinated engagement to KDE and K-12. 3. Enterprise Managed Service: The Kentucky Department of Education anticipates procurement of the awarded solution on behalf of the Commonwealth’s K-12 public school districts, the Kentucky School for the Blind (KSB), the Kentucky School for the Deaf (KSD) and the Kentucky Department of Education (KDE) and its supported entities as a managed service.
