The selected vendor will provide comprehensive IT support and administration services for the departments listed in this proposal. All services apply specifically to the infrastructure, systems, and devices owned and operated by the Hopkinsville Police Department, Hopkinsville Fire Department, and Christian County EMS. Support Services • Remote Helpdesk & End-User Support • On-Site Technical Support (as needed) • Option for Endpoint Antivirus and Malware Protection Networking and Infrastructure Services • Network Monitoring and Maintenance limited to equipment used by the abovelisted departments • Wireless Network (Wi-Fi) Management for department facilities and assets • Switch Access Support and Troubleshooting within department environments Server and Workstation Management • Workstation Monitoring, Updates, and Patching • Option for File-Level Backup and Recovery monitoring for departmental virtual servers Administrative Services • Option for Email Account Management and Support • Option for Directory User Account Administration • Managed IT Documentation • Risk Assessments and IT Security Reviews • Vendor Relationship Management • Virtual Chief Technology Officer (vCTO) Advisory Services
