6.1 Pick up passenger(s) at designated location(s) on the schedule provided by TCC‐ Shore Transit OTD scheduling office and deliver passenger(s) to drop‐off locations within 15 minutes of the scheduled time. 6.2 Provide safe, efficient, timely, coordinated and cost‐effective transportation services for eligible TCC‐Shore Transit customers within Somerset, Wicomico, and Worcester counties. 6.3 Provide servicesin strict compliance with all applicable federal, State and local laws, statutes, ordinances and regulations. 6.4 Provide services with reasonable promptness based on TCC‐Shore Transit guidelines. 6.5 Provide services furnished in the same amount, duration, and scope to all TCC‐ Shore Transit customers. 6.6 Provide servicesin a manner consistent with the best interests of TCC‐Shore Transit customers. 6.7 Ensure that all vehicles are reasonably clean, operated in a safe manner, and maintained in a safe manner. 6.8 Assume any and all operational/maintenance costs and legal responsibilities associated with the operation and administration of the terms and conditions of this agreement. 6.9 Ensure that drivers display proper identification. 6.10 Comply with TCC‐Shore Transit’s Drug and Alcohol Testing Program as detailed in Attachment 11. 6.11 Advise TCC‐Shore Transit immediately of any accidents involving TCC‐Shore Transit customers with follow‐up written accident reports within 24 hours. TCC‐Shore Transit will be notified the next business day of any problems or issues (i.e. incidents, complaints, etc.) involving TCC‐Shore Transit customers or any other issues that may affect transportation services. 6.12 Collect revenue generated from the transportation services and submit payments to the client for the client’s share by the fifteenth business day of the following month. 6.13 Upon request, the Contractor shall provide accurate records and reports to substantiate the billings, sales, commissions and payments to the client for the bus advertisements. 6.14 Ensure effective communication, coordination, and customer service with advertising clients and other stakeholders. 6.15 Maintain professional relationships with all customers.
