4.01 Scope of Work The Prince George’s County Memorial Library System is soliciting proposals for unarmed security guard services for thirteen (13) library branches located in Prince George’s County. The expectations of the assigned Security Guards are listed in Appendix D, which is listed in the PGCMLS Safety Manual. Appendix A contains the current guard schedule; this schedule is tentative and subject to changes once the contract has been awarded. The total contracted hours will remain unchanged, the location hours will vary depending upon renovations and various branch needs. 4.02 Guard Assignment: The Contractor will assign a permanent, primary unarmed security guard for the duration of this contract for each location. • The same guard will arrive daily on time and in the proper uniform to provide the services described in this proposal. This will allow the guard to become familiar with the building staff and work environment, helping to create rapport with staff, visitors and general public. The Contractor must coordinate all planned absences of the primary guard with the Safety & Security Supervisor. • In the event of vacation, illness, or termination of the guard's employment by either the guard or the Contractor, a secondary permanent unarmed security guard will be assigned during the interim period. The secondary guard will be trained and oriented to the post by the Contractor prior to beginning the interim assignment. • In the event of unscheduled absence, the Safety & Security Supervisor, or his/her designated representative, will contact the Contractor to report the incident. The Contractor will have one hour from notification to provide a qualified interim unarmed security guard. A persistent pattern of guard tardiness or unscheduled absences will result in the issuance of a Valid Deficiency Notice, "Persistent" means after the third tardy per contract month per location or when a guard is a "no show" after the first 15 minutes, a Valid Deficiency Notice will be issued. • The Contractor or security guard supervisor will ensure the guard is present, ready for duty and on time each morning, afternoon, or evening at all locations. 4.03 GENERAL TASKS FOR ALL GUARDS: • Complete periodic rounds of all areas throughout the library per assigned location and resolve security issues • Provide security for parking area, within assigned location Enforce parking restrictions to include the handicap parking area Ensure there is no double or triple parking in parking lots • Immediately respond to any disturbances and respond accordingly to provide for safe resolution • Provide security for staff requesting assistance during confrontational situations • Respond appropriately to any identified safety issues • Report any security violations to the Librarian-in-Charge before responding to such violations (unless it is an emergency situation)
