Specifications include, but are not limited to: Migration of all public websites to a new CMS that will be used to house and manage all content. Leveraging the new public website design, define a simplified and easy to understand information architecture that focuses on organizing, structuring, and labeling content in an effective and sustainable way. The goal is to help users find information quicky and complete tasks easily. COM staff are properly trained to use the system at the end of the project. 4 A drag and drop interface, easily integrated with chatbots, and third-party plugins is essential. COM websites are operated and maintained by the Information Technology Division (ITD.) ITD works collaboratively with the Office of Communications in the Executive Office and COM’s more than 20 individual divisions with over 30 Content Providers to maintain their web content. The Web Content Services Team, within ITD, designs and builds COM’s websites while championing usability, best practices, industry standards and accessibility.
