Specifications include, but are not limited to: • All project deliverables will be provided in electronic format for use by the library’s IT department and staff. • Fully integrate website, mobile website, and mobile app. • Navigation shall be consistent and user-friendly, with information grouped and presented in a logical manner that is understandable to users of all levels, including those with limited computer knowledge, physical, sensory, or cognitive impairments. The website design should meet World Wide Web Consortium (W3C) compliance and function consistently across all major browsers including MS Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari. • Ensure the mobile app and website are compatible with third-party embedded applications providing content on the current site, including Libby, Hoopla, and Evergreen (Integrated Library System). • Must offer unlimited customized reporting including page views, click rate, visitor counts, and keywords. • Must offer unlimited user accounts with the ability to assign different levels of access and editing capabilities. • The designs must include effective translation services, to increase accessibility for Worcester’s diverse population, while maintaining the integrity of the site’s content. • Deliver a CMS that allows for the development of a website that is responsive, flexible, navigable, and accommodates viewers using all major mobile devices, including, but not limited to: tablets (iPad, Surface, etc.), smartphones (iPhone, Android, Windows Mobile Phones). • Allow for design that is optimized for screen readers. • Allow for blog integration and easy to create visual book lists. • The CMS must include an option for social media integration (preferably for Facebook, Instagram). • Allow for design to include an option for adding notices of closings, website changes, etc.; a header with logo, search bar, catalog bar, and account login. • Allow for design to include chat box feature. • All designs, layouts, images, copy, etc. become property of the Worcester Public Library. • New platform must have an easy way for pages to exist in draft or unpublished form, as well as preview function. • The user interface must have an option that will not time out users while editing a page. • The new platform must have a suitable system for uploading images, PDFs, and managing files. • Administrators for new website will be trained on using and managing the new site. • Vendor must have a support team to allow staff to ask questions and request changes. • The site should be configured to support SEO best practices.
